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Newest Customer Experience Articles
Delight Customers Without Strings Attached
Most people enjoy receiving gifts on their birthdays. They get a sense of joy when their favorite brands give them monetary awards. It is a smart business strategy that builds...
How To Turn Mistakes Into Positive Customer Experiences
No company is perfect. Inevitably, employees will make mistakes. The impact of those mistakes on brand image is not necessarily related to WHAT happens as much as HOW...
Important Lessons In Retaining Customers
Loyalty programs are a great way for companies to motivate people to return and buy again and again. Customers will continue subscribing or purchasing especially when they can earn points...
Stan Phelps – Public Speaker, Author and Workshop Facilitator
I reconnected with Stan Phelps as he was finishing his eighth book, Pink Goldfish - Defy Normal, Exploit Imperfection and Captivate Your Customers. I had a great conversation about...
