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How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does.
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
What is "Voice of Customer" and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
Communication is a significant driver of human connections. HOW messages are delivered is as important as WHAT is said.
Can you imagine having 84 surgeries before the age of 50? In honor of International Day of People with Disabilities, I'm
Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees who are CX certified are in great demand. While on the job training and reading books provide great learnings
Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme