Discover how pay equity impacts both employee engagement and customer experience, with actionable insights for business and personal growth.
The Hidden Cost of Silence: How Pay Equity Impacts Employee and Customer Experiences
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Diversity & Inclusion
Advocating Better ExperiencesHAPPY EMPLOYEES = HAPPY CUSTOMERS
How Diversity & Inclusion Links To Customer Experience
When people feel respected, included, and accepted for who they are and what they do, they typically go up and beyond to support others. Employees will do what’s right for colleagues and customers, even when their boss isn’t looking. (View an example.) Leaders must intentionally make diversity and inclusion a priority just as much as growing market share and revenue. Hiring and retaining authentic, skilled people of different backgrounds, abilities, and beliefs lead to profitability.
Helping You Humanize Business & Improve Results
It’s time to create and inspire better experiences so that REAL human connections and happiness exists. It’s why I launched DoingCXRight® which advocates for humanizing business and delivering results based on a heart and science approach.
Advance your CX culture through engaged employees. Contact me for advisory sessions.
“67% job seekers say diversity is a key factor in considering employment opportunities.”
“Diverse companies enjoy 2-3 times higher cash flow per employee.”
“Diverse teams make better decisions 87% of the time vs. individual decision-makers.”
“Inclusive companies are 120% more likely to hit financial goals.”
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Diversity, Inclusion & Leadership Articles
Women Leaders in Male-Dominated Fields: Success Stories and Strategies
Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities
Creating Inclusive Experiences for People With Different Abilities
Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Learn what you can do to create better experiences from CX Professionals and from a woman who’s endured 80+ surgeries.
Diversity, Inclusion & Belonging Differences and CX Impacts
When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace
10 Leadership Lessons From Growing Up With A Wallstreet Mom
Are there people in your family that are business transformational leaders? Read Stacy Sherman’s story and leadership lessons from Mom.
Employee Retention Depends On Inclusion Not Just Diversity
Diversity is rising as leaders understand the importance. Yet, inclusion needs more focus. Learn best practices for business success
What We Can Learn From A Holocaust Survivor
While Holocaust Remembrance Day passed, unbelievable stories live on through interviews of survivors. Please read lessons learned & never forget
Women in CX Share Leadership Qualities To Achieve Career Success
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say
Five Ways To Experience Less FOMO, In And Out Of The Workplace
Have you ever been excluded from meetings that you felt deserving to be in given the discussion topics? Have there
Improving Experiences For People With Disabilities (Video)
Can you imagine having 84 surgeries before the age of 50? I’m bringing a patient experience story to life to increase empathy in & out of the workplace.
Stacy Sherman’s DoingCXRight® Interview Series
Stacy Sherman As Featured Guest On Podcasts
The Art of Mastering Your Authentic Voice for Maximum Success
Cynthia James, Author, International Coach and TedX Speaker, explains why “Your Voice Matters” and tactics for speaking up to increase success in your business and life.
Taking Control Over Your Career
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
How To Be A Better Supporter Of Women In Leadership
Are you lifting women & underrepresented groups as you rise to the leadership table? Learn why business success depends on it
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
How To Promote Your Ideas & Increase Adoption Through Non-Selling
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Inspiring Women in Customer Experience
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
How To Balance Work & Mom Life During A Pandemic
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic
Employee Satisfaction Starts With Awake Leaders
Stacy Sherman & Cynthia James discuss ways to thrive in and out of the workplace. It starts with awake leaders who intentionally create better experiences.