Diversity & Inclusion

Advocating Better Experiences

HAPPY EMPLOYEES = HAPPY CUSTOMERS

Seeking A Speaker For Your Publication, Podcast, Radio, or TV Show?

How Diversity & Inclusion Links To Customer Experience

When people feel respected, included, and accepted for who they are and what they do, they typically go up and beyond to support others. Employees will do what’s right for colleagues and customers, even when their boss isn’t looking. (View an example.) Leaders must intentionally make diversity and inclusion a priority just as much as growing market share and revenue. Hiring and retaining authentic, skilled people of different backgrounds, abilities, and beliefs lead to profitability.

My Mission & How I Can Help You Succeed

I’m creating and inspiring better experiences so that REAL human connections and happiness can exist. It’s why I launched DoingCXRight®‬ which advocates for humanizing business and delivering results based on a heart and science approach.

Advance your CX culture through engaged employees.  Contact me for advisory sessions.

Why Diversity & Inclusion Matters?

Consider The Facts

 

“67% job seekers say diversity is a key factor in considering employment opportunities.”

“Diverse companies enjoy  2-3 times higher cash flow per employee.”

“Diverse teams make better decisions 87% of the time vs. individual decision-makers.” 

“Inclusive companies are 120% more likely to hit financial goals.”

Featured Interviews & Podcasts

Diversity, Inclusion & Leadership Articles

Interested in Collaborating?