When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace
Diversity & InclusionAdvocating Better Experiences
HAPPY EMPLOYEES = HAPPY CUSTOMERS
How Diversity & Inclusion Links To Customer Experience
When people feel respected, included, and accepted for who they are and what they do, they typically go up and beyond to support others. Employees will do what’s right for colleagues and customers, even when their boss isn’t looking. (View an example.) Leaders must intentionally make diversity and inclusion a priority just as much as growing market share and revenue. Hiring and retaining authentic, skilled people of different backgrounds, abilities, and beliefs lead to profitability.
Helping You Humanize Business & Improve Results
It’s time to create and inspire better experiences so that REAL human connections and happiness exists. It’s why I launched DoingCXRight® which advocates for humanizing business and delivering results based on a heart and science approach.
Advance your CX culture through engaged employees. Contact me for advisory sessions.
“67% job seekers say diversity is a key factor in considering employment opportunities.”
“Diverse companies enjoy 2-3 times higher cash flow per employee.”
“Diverse teams make better decisions 87% of the time vs. individual decision-makers.”
“Inclusive companies are 120% more likely to hit financial goals.”
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Diversity, Inclusion & Leadership Articles
Diversity is rising as leaders understand the importance. Yet, inclusion needs more focus. Learn best practices for business success
While Holocaust Remembrance Day passed, unbelievable stories live on through interviews of survivors. Please read lessons learned & never forget
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say
Are there people in your family that were business transformational leaders? Read Stacy Sherman’s story and leadership lessons
Have you ever been excluded from meetings that you felt deserving to be in given the discussion topics? Have there
Can you imagine having 84 surgeries before the age of 50? In honor of International Day of People with Disabilities, I’m
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
Stacy Sherman’s DoingCXRight® Interview Series
Stacy Sherman As Featured Guest On Podcasts
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
Are you lifting women & underrepresented groups as you rise to the leadership table? Learn why business success depends on it
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Stacy Sherman & Cynthia James discuss ways to thrive in and out of the workplace. It starts with awake leaders who intentionally create better experiences.
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.