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How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does.
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
What is "Voice of Customer" and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
Communication is a significant driver of human connections. HOW messages are delivered is as important as WHAT is said.
Customer expectations are changing as we transition out of a pandemic. I'm sharing valuable data and predictions to support your success.
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say
Are there people in your family that were business transformational leaders? Read Stacy Sherman's story and leadership lessons