Articles That Help You Deliver Better Customer Experiences
Fueled By Empowered And Valued Employees
The Power of Wow Moments & CX Impacts
My Customer Experience (CX) obsession started when I received a package in the mail. I was not anticipating a box labeled, “To Stacy, From Stacy.”
Are You Guilty Of 10 CX Mistakes?
"Customer friction" is why people abandon websites, leave stores without buying, disconnect from monthly service plans. Avoid 10 CX mistakes.
3 Actionable Lessons in DoingCXRight
The new year has arrived. Holiday gift giving is officially over. Like other families, mine are enjoying their presents especially the electronic ones. While getting new devices and setting them up has gone smoothly, obtaining help to address product questions is easy in some cases and frustrating in others. No matter how much I love a product, if getting help requires a high level of effort, I often return the item and tell friends to shop elsewhere.
Want To Advance Your Career? Get CX Certified.
Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal education program can accelerate one's CX expertise.
Mobile Apps Can Be A Brand Differentiator Unless UX Goes Wrong
"Apps convert 3x better than Mobile Sites," UNLESS there's a bad user experience (UX) which happened to me.
Is Your Return Policy Seamless & Customer-Centric?
Return policies impact shopper experiences. Read the facts & learn 5 best practices you can do now to attract new customers and keep them loyal.