23 CX thought leaders share how chatbots can improve customer service. Read & apply best practices to gain a competitive advantage.
Doing CX Right BlogDigital, Mobile & UX
CMO And CXO Must Partner To Transform The Customer Experience
Successful organizations connect marketing and CX throughout the customer lifecycle. Learn ways to drive alignment to achieve real results.
How To Humanize Business While Going Digital During COVID-19
As we live through the COVID-19 pandemic, I’ve continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So many people have had to become digitally savvy overnight and employees are under pressure to pivot online very quickly.
How To Humanize Customer Experiences In The Digital Age
Not too long ago, consumers had to drive to a retail store to purchase what they wanted. Customer experience (CX) had a
Yelp & SMS Turn Restaurants Experiences From Mediocre To Great
How many times have you gone to a restaurant that does not take reservations and felt frustrated about the wait time?
Mobile Apps Can Be A Brand Differentiator Unless UX Goes Wrong
“Apps convert 3x better than Mobile Sites,” UNLESS there’s a bad user experience (UX) which happened to me.
Design Is A Competitive Differentiator
Design is a key differentiator when creating products and customer experiences. While price matters, it is not the only criteria and sometimes irrelevant when making purchase decisions. As an example, I recently bought
2 Examples of User Experience Gone Wrong. Learn From Them!
The number of digital buyers continues to rise every year. “In 2017, an estimated 1.66 billion people worldwide purchased goods online.