How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.
3 Ways To Measure Customer Experiences Beyond NPS
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Doing CX Right Blog
Metrics & Measurements
NPS Survey Question – Should It Be First Or Last?
Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
How To Secure Customer Experience Investment
Getting Executive buy-in and budget for customer experience programs is not so easy when there are leaders at the top who don’t fully understand the true value of CX. MyCustomer interviewed me and other customer experience professionals to find out what we have...
What Are Customer Expectations in 2021? 6 Data Driven Predictions
Customer expectations are changing as we transition out of a pandemic. I’m sharing valuable data and predictions to support your success.
How To Measure CX (Net Promoter Score & Beyond)
Learn how to measure customer satisfaction & happiness to ensure competitors don’t lure them away
The Returns From Investing In your Customer Experience
Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is especially true during Covid19 where social distancing is required and creating customer happiness
The Great Debate: Should Employee Paychecks Be Linked To Customer NPS?
There are valid reasons for and against tying Net Promoter Score (NPS) to employee compensation as the Wallstreet Journal explains.
“Is Net Promoter (NPS) Score Misleading?” My Views About WSJ Article
There’s an article in the Wall Street Journal that is creating some commotion. It raises the question of whether or not “Net
How To Get “Voice Of Customer” & Apply Best Practices
Getting customer feedback is an essential part of conducting business. I’ve seen too many companies developing new products and features without asking customers directly what they want upfront, and then wonder why sales goals are not attained post-launch
