Doing Customer Experience (CX) Right® Blog
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Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Journey to Success: Lessons From Jennifer Coolidge’s Golden Globe Acceptance Speech
Rising to the top is not easy, yet achievable, as Jennifer Coolidge's "White Lotus" actress reveals. Apply my five tips on your journey to success, as everything is possible with the right mindset and supporters.
Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’)
Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
Creating Inclusive Experiences for People With Different Abilities
Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Learn what you can do to create better experiences from CX Professionals and from a woman who's endured 80+ surgeries.