Happy employees fuel happy customers. This statement may sound strange but it is true. They go hand in hand.
Doing CX Right BlogFeatured Blog
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business
If you want to develop products & services that meet customer expectations, you must first create a journey map that follows best practices. In this
Measuring customer satisfaction and Net Promoter Score (NPS) is just as important as tracking revenue & other KPIs. There are best practices to ensure you are doing CX right.
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine.