Featured Blog Archives - Doing CX Right

How To Measure CX (Net Promoter Score & Beyond)

by Stacy Sherman | Dec 31, 2020 | Featured Blog, Metrics & Measurements

Learn how to measure customer satisfaction & happiness to ensure competitors don’t lure them away

The Great Debate: Is Customer Experience The New Marketing?

by Stacy Sherman | Aug 1, 2021 | Featured Blog, Marketing & Branding

Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.

When Employees L❤️VE Their Job, Customers Feel It!

by Stacy Sherman | Jan 5, 2020 | Company Culture & Employees, Featured Blog

While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with

5 Ways To Gain CX Buy-In From The Top-Down

by Stacy Sherman | Nov 30, 2021 | Company Culture & Employees, Featured Blog

Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed

4 Strategic Approaches to Customer Journey Mapping

by Stacy Sherman | Aug 8, 2022 | Featured Blog, Personas & Journey Mapping

Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices

Overcoming Resistance to Change: Why It’s Important and How to Do It

by Stacy Sherman | Dec 18, 2022 | Featured Blog, Leadership & Personal Growth

Resistance to change is natural, but doesn’t have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.

How To Build and Maintain A Successful Online Community That Enhances Customer Experiences

by Stacy Sherman | Dec 19, 2022 | Featured Blog, Marketing & Branding

There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

by Stacy Sherman | Dec 30, 2022 | AI, Technology and Tools, Featured Blog

The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.

Social Audio: The Key to Elevating Your Customer Service Strategy

by Stacy Sherman | Jan 17, 2023 | Featured Blog, Marketing & Branding

Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.