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Doing CX Right BlogFeatured Blog
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn’t have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.