Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Links to Popular Doing CX Right Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green
Most Recent Episodes (Audio and Video)
Doing Customer Experience Right Through Content Marketing
Michael Brenner, author of The Content Formula, and Mean People Suck, explains content marketing best practices to create impact and keep your brand at the forefront of peoples' minds when it's time to buy what you sell.
Making Your Brand Tattoo-Worthy
Jim Knight, Best-Selling Author (Culture That Rocks, & Leadership That Rocks) explains how to make employees feel like rockstars and customers love and advocate for your brand more than any other.
Breaking Silos and Harnessing Data to Improve Customer Experiences
Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies
Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences
Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.
Maximizing Agent and Employee Engagement To Deliver Customer Excellence
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth.
Improving Communication & Re-humanizing Business Through Videos
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
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