Do you want to drive fast, scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy. My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer loyalty.
During the episode, you’ll hear us discuss:
- Why is it essential to create a culture of happiness and customer experience impacts
- Tactics to elevate workplace happiness – remote and in-person
- Best leadership advice received and given
- Simple ways to attract and keep your best talent based on a lifetime of study and application
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About Nick Webb
Eliminating What Customers Hate For Scalable Growth
He’s a world-renowned Strategist, Bestselling Author, and Futurist. As an Inventor, Nick invented one of the first wearable technologies and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nick is the founding CEO of LeaderLogic, LLC a Management Consulting Firm that helps organizations drive growth and profitability. Nick is the author of The Innovation Playbook, What Customers Crave, What Customers Hate, The Innovation Mandate, and his number one bestselling book, The Healthcare Mandate. As an Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX), and Innovation. Nicholas is also the Executive Producer and Host of the Award-winning Documentary Film, The Healthcare Cure.
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.