Eliminating What Customers Hate For Scalable Growth

by | Dec 24, 2021 | DoingCXRight®‬ Podcast | 0 comments

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Podcast Summary:

Eliminating What Customers Hate For Scalable Growth with Nick Webb

Do you want to drive fast scalable growth and profitability? Then you must eliminate what customers hate and make happiness your business strategy.

My featured guest, Nick Webb, a world-renowned strategist, best-selling author, and inventor with 40 US Patents, provides solutions to help you maximize customer loyalty.

During the episode, you’ll hear us discuss:

  • Why is it essential to create a culture of happiness and impacts on customer experiences
  • Tactics to elevate workplace happiness – remote and in-person
  • Best leadership advice received and given
  • Simple ways to attract and keep your best talent based on a lifetime of study and application
  • and more

     

    About Nick Webb:

    Nick Webb is a world-renowned Strategist, Bestselling Author, and Futurist. As an Inventor, Nick invented one of the first wearable technologies and one of the world’s smallest medical implants. He has been awarded over 40 Patents by the US Patent and Trademark Office for a wide range of cutting-edge technologies. Nick is the founding CEO of LeaderLogic, LLC a Management Consulting Firm that helps organizations drive growth and profitability. Nick is the author of The Innovation Playbook, What Customers Crave, What Customers Hate, The Innovation Mandate, and his number one bestselling book, The Healthcare Mandate. As an Advisor, he works with some of the top brands to help them lead their market in Enterprise Strategy, Customer Experience (CX), and Innovation. Nicholas is also the Executive Producer and Host of the Award-winning Documentary Film, The Healthcare Cure.

    Nick’s website

    Nick’s books

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    *All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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