How do you make customers your hero? What makes them stick? My guest Adam Toporek brings us up to speed on the current reality and how to be the go-to brand that customers choose instead of competitors. We dive deep into why and how to create hassle-free and frictionless experiences in ways you likely didn’t think of.
- Why CX is not only for big companies
- How we can ease friction
- What we can do to avoid the hassle for our customers
- How technology is changing our human connection with our customers
- How we can convince a leader to make changes
- Advice for entrepreneur
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About Adam Toporek - Creating Frictionless Experiences
An internationally recognized customer services expert, keynote speaker, and customer service trainer who aids organizations in building better relationships with their customers by forging new strategies, training, and improving lines of communication.
He is the author of Be Your Customer’s Hero, the founder of the Customer That Stick® blog, and a co-host of the Crack the Customer Code podcast. As an experienced thought leader, he has regularly ranked top and cited in Entrepreneur, Forbes, and over 200 other media publications.
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About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.