Do you have a CX mission? Are you living your customer experience mission every day?
My guest Jeannie Walters, explains the importance and how it relates to “Creating Fewer Ruined Days for Customers.”
During this episode, you will also gain actionable tips to identify “at-risk customers” and 5 ways to reduce churn, which links back to your CX mission.
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About Jeannie Walters-Living CX Mission
CEO and Founder of Experience Investigators has spent more than 20 years evaluating and improving customer experiences and teaching her trademarked methodology, which includes creating a CX Mission, to enlightened leaders in many industries.
She is a Certified Customer Experience Professional (CCXP,) a charter member of the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a LinkedIn Learning Instructor, and a TEDx speaker.
She’s passionate about improving the everyday interactions we all have as customers and writes, speaks, studies, and trains on customer experience issues around the world.
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Listen to Stacy on Jeannie’s ‘Crack The Customer Code’ Podcast HERE.
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.
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