Stacy Sherman interviews CX Pioneer & 7-time author Colin Shaw, about leveraging behavioral science to advance employee engagement & long-lasting happy customers.
During the episode, you’ll learn:
- What does employee engagement really mean?
- How do you motivate others to deliver customer excellence?
- Should you tie NPS & customer satisfaction results to employee bonuses?
- What are best practices to create loyal employees who go up and beyond to create great customer experiences and service?