Stacy Sherman interviews NY Times best-selling author, speaker, and customer service expert, Shep Hyken, in her debut podcast to discuss how brand leaders can get customers back to buy again and again and stay brand loyal.
During the episode, you’ll learn:
- What does customer loyalty really mean?
- What are proven tactics to get repeat customers?
- Which brands are doing customer experience right and how best to measure CX?
- What are actionable tips to build a business culture where employees are committed to driving customers back?
And so much more.