Breaking Silos and Harnessing Data to Improve Customer Experiences

by | May 15, 2022 | DoingCXRight®‬ Podcast | 0 comments

How can you build better relationships across channels – from marketing and sales to customer service and support? What are simple ways of breaking silos and creating a unified engagement approach to increase customer satisfaction and brand loyalty?

Stacy Sherman and featured guest Celia Fleischaker, Chief Marketing Officer at Verint, dive deep into these CX topics to help you differentiate your brand.

During this episode, you’ll learn about tools and platforms to control the customer experience, increase personalization, and maximize efficiencies through automation, AI, and bots without losing the human touch.

About Celia Fleischaker ~ Marketing Leader Breaking Silos and Enhancing Customer Service Experiences

Proven executive with 20+ years of experience developing go-to-market strategies for business-to-business technology organizations. Have successfully managed global marketing organizations of publicly and privately held software companies. Significant experience driving organic growth through expansion of geographies, channels, and product lines. Deep experience building growth and scale inorganically through the successful execution and integration of numerous mergers and acquisitions. Have consistently delivered best-in-class results for pipeline development, revenue contribution, and organizational efficiency. Adept at managing, retaining, and leading high-performing teams.

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*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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