Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Links to Popular Doing CX Right Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green
Most Recent Episodes (Audio and Video)
The Intersection of Brilliance and Resilience in Customer Service Excellence
Learn innovative strategies to overcome the employee engagement crisis, fostering brilliance and resilience for better customer service experiences. Listen to the Doing CX Right podcast now with Stacy Sherman and customer service expert, Simon T. Bailey
Disney’s Proven Insider Tips to Elevate Your Customer Service
Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Learn how to create unforgettable experiences, empower employees & exceed expectations.
Strengthening Customer Relationships: The Power of Tangible Rewards
Are loyalty programs dead? Discover how tangible rewards might be the key to creating unbreakable customer relationships. Tune in now.
Curing the Healthcare Crisis: A Prescription for Better Patient Experiences
Are patient satisfaction scores truly capturing healthcare quality? How can we better integrate technology to enhance patient experiences? Discover effective strategies to elevate patient experiences and drive positive change in our broken healthcare system with Stacy Sherman and Sharon Weinstein.
Customer Service Winning Plays: Proven Strategies From Mercedes-Benz Stadium
Tired of losing clients to the competition? Learn how to create unforgettable experiences and turn them into lifelong fans. Discover winning customer service plays from Mercedes-Benz Stadium with Stacy Sherman and Harry Hynekamp
The Ripple Effect: How Employee Treatment Impacts Customer Loyalty & Referrals
Learn how to create a workplace where everyone thrives – from employees to customers and your bottom line. Listen to Doing CX Right Podcast now for insights on employee experience and its impact on business success.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
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