Disney’s Proven Insider Tips to Elevate Your Customer Service

by | Jul 1, 2024 | DoingCXRight®‬ Podcast | 0 comments

<
Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Imagine if your business could create the same unforgettable experiences as Disney.

In this episode, Stacy Sherman uncovers Disney’s customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. 

Customer Service Experience Topics Discussed:

  • The importance of designing processes from the customer’s viewpoint, focusing on their convenience.
  • How small, proactive actions can create standout moments and build real customer loyalty.
  • Why non-negotiable behaviors are crucial for maintaining excellent customer experience.
  • Ways to empower employees and engage them authentically in delivering great service.
  • How leadership sets the tone by modeling customer-centric behaviors.

Strategies To Deliver Outstanding Customer Experiences In Disney Style:

1. Prioritize Convenience: Ensure all processes are designed with customer ease in mind, avoiding unnecessary complications.

2. Foster Proactivity: Encourage employees to take thoughtful actions that create memorable moments for customers.

3. Establish Non-negotiables: Define and enforce specific behaviors everyone in the organization must follow.

4. Empower Employees: Provide the necessary training, support, and authority for employees to make decisions that enhance customer experience.

5. Model the Way: Leadership should exemplify the behaviors and standards expected throughout the organization.

The insights shared are valuable whether you’re an entrepreneur, a customer service manager, or a corporate leader. Stacy and Dennis offer practical steps for anyone looking to build a culture of exceptional customer service and lasting customer loyalty.

Press Play  To WATCH On Youtube

About Dennis Snow: a 20-year veteran of Walt Disney World 

Dennis Snow has a passion for customer service excellence and has consulted with organizations around the world on the subject. Dennis’s customer experience abilities were born and developed over 20 years with Walt Disney World. In his last year with Disney World, Dennis’s leadership performance was ranked in the top 3% of the company’s leadership team. He is now a full-time speaker, trainer, and consultant and is dedicated to helping organizations achieve their goals in the areas of customer service, employee development, and leadership. He is also the author of two books, “Lessons From the Mouse,” and “Unleashing Excellence.”

Learn more at https://snowassociates.com 

About Stacy Sherman: Founder of Doing CX Right®‬

Customer experience and marketing global keynote speaker, journalist, co-author of two books, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.

Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.

Learn More About Increasing Customer Loyalty.

Watch Stacy Sherman’s Linkedin Learning Course‬.

Customer service expert Stacy Sherman shows you how to foster a strong frontline worker experience so your agents and other staff can deliver value and engender customer loyalty.

Learn how to identify challenges that impact frontline worker effectiveness.

Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one.

Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership.

This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you’re focused on doing right by your teams and your customers.

Topics Discussed: Doing CX Right podcast

customer experience, Watermark Consulting, author, speaker, CX advisory firm, radio DJ, artificial intelligence, choreographed experience, impressing customers, lasting impression, emotional impact, book and research, customer experience ROI, operating expenses, Customer Experience ROI Study, financial lift, wallet share, customer acquisition, Net Promoter Score, customer loyalty, customer compliments, brand obsession, emotional resonance, voice of the customer, customer surveys, customer behavior, leadership development

Master Your Customer Experience and Service Skills with Stacy Sherman

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *