Sales Mistakes That Harm Customer Experience and How to Fix Them

by | Jul 29, 2024 | DoingCXRight®‬ Podcast | 0 comments

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Are your sales efforts negatively impacting your customer experience?

Wondering how to fix common sales mistakes that hinder long lasting relationships and referrals? 

In this episode of Doing CX Right, you’ll learn how to transform your sales approach to achieve better sustainable results. Host Stacy Sherman and David Newman reveal solutions for building genuine client relationships, debunking sales myths, and balancing automation with personal interactions.

10 Sales and Customer Experience Lessons:

1. Clarify your target audience and their specific problems.
2. Earn the right to sell by building relationships and trust first.
3. Humanize your sales process; focus on serving, not just selling.
4. Reframe sales as a dialogue about helping before pitching.
5. Personalize every customer interaction to tailor their experience.
6. Embrace the mindset that everyone in your company impacts CX.
7. Collaborate across departments to ensure seamless customer communication.
8. Shift from thinking sales is a numbers game to viewing it as a relationship game.
9. Encourage leadership to praise team members publicly, specifically, and often.
10. Treat prospects like clients to naturally attract more business.

Episode Timestamps

05:52 Learn how to sell, it’s people-centric.

08:48 Customer experience: personalized, tailored, not one-size-fits-all.

11:14 Personalization in marketing and sales is crucial.

14:12 Ensure product usage, client success, and support.

18:13 Rescue puppy from fire, help with sales.

20:29 Specialize to maximize profits, target your niche.

24:19 Employee actions impact customer experience, prioritize training.

27:05 Leaders should understand individual personality preferences.

Whether you are a business owner, a CX leader, Sales or Marketing enthusiast, the wisdom shared can be your game-changer. 

Press Play  To WATCH On Youtube

About David Newman:  

The author of the business bestsellers “Do It! Marketing” and “Do It! Selling.” He’s the founder of the “Do It! MBA” mentoring program and the host of The Selling Show, a top-rated business podcast with over 400 episodes. David is also the founder of the Appointment Agency, where his team wins initial sales meetings for cybersecurity consulting firms.

Learn more:  www.doitmarketing.com
www.appointmentagency.com

About Stacy Sherman: Founder of Doing CX Right®‬

Customer experience and marketing global keynote speaker and advisor author of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.

Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.

Keyword themes: Doing CX Right podcast business customer service  sales customer experience

Are you Doing Customer Experience (CX) Right?

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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