Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Links to Popular Doing CX Right Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green
Most Recent Episodes (Audio and Video)
Customer Service and Culture Lesson From LinkedIn’s Sam Stern
You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Listen to this episode of Doing CX Right podcast with Stacy Sherman and featured guest Sam Stern, Customer Service leader at LinkedIn, for answers to these questions and much more.
Seth Godin on AI, CX, and the Future of Customer Service
Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Improving Customer Service and Retention – The DARMA™ Method
Ever feel like you're losing customers as fast as you gain them? Wondering how to stop this 'leaky bucket' scenario? Listen to Stacy Sherman and guest Dave Seaton as they explain the DARMA™ method --a proven approach to effectively turn one-time buyers into loyal fans. You'll gain practical strategies that help prevent churn and enhance customer retention for scaleable growth. Listen to podcast now.
Affordable Customer Service Strategies: Classroom to Startup Business
Stacy Sherman and Dr. Dr. Monica Amadio explain how academia influences customer experience and ways entrepreneurs can adopt effective customer service strategies on a budget. Listen to Doing CX Right Podcast now.
Customer Loyalty: From Impressed to Obsessed For ROI Growth
Stacy Sherman and Jon Picoult discuss how to boost ROI and customer loyalty by creating experiences that strengthen emotional bonds and turn clients into advocates. Listen to the Doing CX Right podcast now.
Generative AI Insight: Navigating the Future of Customer Service
Stacy Sherman and featured guest, Lior Arussy, discuss cutting-edge customer service strategies for converting dissatisfied clients into dedicated brand promoters. Listen to the Doing CX Right podcast now.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
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