What does humanizing business mean? How do you actually do CX right during and post Covid19.
I spoke about these topics at CCW Digital’s summer 2020 event. If you are unfamiliar with the conference, CCW brings thousands of customer contact, customer experience, technology, marketing, and operations professionals together for inspiring keynotes and interactive discussions.
If you missed the event, below is a recording of my session.
We dig deep into several topics including:
- Delivering personalized customer experience through a better employee experience
- Creating a positive office culture after a crises
- Delivering optimal customer service in harsh economic times
What are you doing to maximize employee and customer experiences, especially at a time where peoples’ needs are changing so rapidly? I’d love to hear from you.