CCW Digital’s conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, interactive discussions and unparalleled networking. During the summer 2020 event, I spoke about what humanizing business means and how to actually do CX right during and post Covid19.
gain insights about several topics including:
- Delivering personalized customer experience through a better employee experience
- Creating a positive office culture after a crises
- Delivering optimal customer service in harsh economic times
What are you doing to maximize employee and customer experiences, especially at a time where peoples’ needs are changing so rapidly?
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