Learn how your business can use AI to find customer issues sooner, help agents respond faster, and improve service quality, based on Princess Cruises approach.
Listen to Stacy Sherman and Alvin Stokes on Doing CX Right℠ podcast now.
Doing CX Right Blog
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How To Make Every Employee Accountable For Customer Loyalty
Customer experience belongs to every role, not just your contact center. Listen to Stacy Sherman and featured guest Chris Morrissey at Zoom reveal how to build company-wide CX accountability that reduces churn the right way.
Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment
Being deaf shouldn’t make everyday customer service a constant struggle, yet millions face spoken-only support systems. Stacy Sherman, with Craig Radford and Vannessa LeBoss, reveals how an accessible customer experience reduces call times, stops costly errors, and accesses a $3 trillion market.
Cultivating Confident Customer Service Teams with AI Simulation
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
The Great Debate: Price Versus Customer Service in Securing Brand Loyalty
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing
Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals.
The Human Touch in the AI Era: The Crucial Role of Call Center Agents
Are you struggling to balance AI with genuine customer interactions? Discover how call center agents bridge the gap, offering invaluable insights and strategies.
AI Innovations That Support (Not Replace) Humans in Customer Experience – Live From Reuters Event
Learn exactly how smart companies effectively leverage AI innovations while maintaining exceptional human-centric service from Stacy Sherman of Doing CX Right℠
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
Achieving Customer Experience Goals: Blending People, Tech & Metrics
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond
