Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing ony July 10.
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9.
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Customer Experience Management (CXM) is not just a hot topic in small to big size companies but also at universities too. I had the opportunity to speak at Michigan State University CXM Best Practices Symposium. I shared practical customer experience takeaways and how...
What does humanizing business mean? How do you actually do CX right during and post Covid19. I spoke about these topics at CCW Digital’s summer 2020 event. If you are unfamiliar with the conference, CCW brings thousands of customer
Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even when discussions pertain to my job. Rather than feel stuck, I've shifted my attitude and intentionally advocate for the...
