What can energy suppliers and utilities learn from leading tech firms about driving customer happiness? Consumers are expecting the same speed and clarity of service and vendor responsiveness from their utility providers as they experience with their online shopping, taxi bookings, and fast food orders. There are clear steps that Energy & Utility companies can take to improve customer satisfaction, which Sarah Nicastro and I discuss on her Mindfuel podcast.
Even if you work in a different industry, the customer experience best practices and methodologies shared will benefit you because, at the end of the day, people buy from people they like and trust. Customer happiness goes beyond price, as you’ll hear me emphasize throughout the show.
Listen To Mindfuel Customer Experience Podcast.
What are your views about creating customer and employee satisfaction? I’d love to hear.
If you like this interview, watch another one I had with Sarah Nicastro about “IS NPS is a good measurement of customer satisfaction?” Listen to Podcast HERE and access the show transcript.