What can energy suppliers and utilities learn from leading tech firms about driving customer happiness? Consumers are expecting the same speed and clarity of service and vendor responsiveness from their utility providers as they experience with their online shopping, taxi bookings, and fast food orders.
There are clear steps that Energy & Utility companies can take to improve customer happiness, which Sarah Nicastro and Stacy Sherman discuss on her Mindfuel podcast.
Even if you work in a different industry, the customer experience best practices and methodologies shared will benefit you. At the end of the day, people buy from people they like and trust. And, happiness comes from authentic brand experiences.
Learn how to increase customer happiness fueled by engaged employees.
Listen Now to Mindfuel Podcast Below.
What are your views about creating customer and employee happiness? I’d love to hear.
If you like this interview, watch another one I had with Sarah Nicastro about “IS NPS is a good measurement of customer satisfaction?” Listen to Podcast HERE and access the show transcript.