Improving The Customer Journey With Employees As Heroes

by | Jun 12, 2022 | DoingCXRight®‬ Podcast | 0 comments

Doing CX Right podcast show on Spotify with host Stacy Sherman
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Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

What defines the culture of an organization? What’s the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about customer experiences and intentionally turn employees into loyal brand advocates? 

Stacy Sherman and featured guest Ian Golding answer these fundamental questions and reveal key principles to get people to want to buy and work for your company.

Topics include:

  • What makes customers happy
  • The benefit of customer journey mapping
  • The real value of empathy in the workplace & creating employee heroes
  • Attributes that best-in-class companies and leaders consistently do to win
  • What we can learn from Pizza Hut’s story

Take notes as this episode is filled with tons of practical advice to operationalize great customer experiences and achieve positive business outcomes.

Watch Video Interview On DoingCXRight®‬ Youtube Channel

About Ian Golding: Improving The Customer Journey With Employees As Heroes

A highly influential freelance CX consultant, Ian advises leading companies on CX strategy, measurement, improvement, and employee advocacy techniques and solutions. Ian has worked globally across multiple industries, including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals, deploying CX tools and methodologies. An internationally renowned speaker and blogger on the subject of CX, Ian was also the first to become a CCXP (Certified Customer Experience Professional) Authorised Resource & Training Provider.

LinkedIn. Website

 

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*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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