Fireproof Strategies To Lead Teams And Thrive Through Disruption

by | Dec 4, 2022 | DoingCXRight®‬ Podcast | 0 comments

Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Fireproof Strategies For Business and Personal Success

We all face stressful situations. Some put out fires literally, like David Hollenbach, who spent 23 years in public safety, while others do so figuratively in the workplace. David shares fireproof strategies to thrive through disruption, overcome limiting beliefs, create a plan for the future, and leave an intentional legacy. You’ll hear personal stories and captivating case studies to help you be an effective leader and communicator to improve experiences for employees, customers, citizens ~ all humans. 

Listen, learn and pay it forward.

About Battalion Chief David Hollenbach

Battalion Chief David Hollenbach (retired) is the author of “Fireproof: Your Grand Strategy for Transforming Failure into Fuel for Your Future.” He is a motivational speaker, coach, and mentor. He owns and operates David Hollenbach Consulting, LLC, and hosts the popular podcast “From Embers to Excellence.”

During his 23-year career in the fire service, he served as a

  • Firefighter
  • Apparatus Driver/Pump-Operator/Engineer
  • Company Officer/Lieutenant
  • Battalion Chief in Operations
  • Chief of Special Operations
  • Critical Incident Stress Management (CISM) peer counselor
  • Public Safety Rescue Diver
  • Coordinator and developer of his department’s first leadership development program

David Hollenbach is a veteran of the United States Navy with a Master’s Degree in Public Administration from Barry University. A major focus of research for his capstone was how strong, positive leadership can influence the culture of a large organization.

While studying at Barry University, he published “The Firefighter’s Creed” and “Women in the Fire Service: A Diverse Culture Leads to a Successful Culture,” an article highlighting the importance of gender diversity within the fire service in Fire Engineering Magazine.

He has spent years as an instructor, coach, and mentor, helping others define and realize success. Although he no longer works as a servant to the community, his passion for service to others remains stronger than ever.

Learn more: LinkedIn. Website.

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

Master Your Customer Experience and Service Skills with Stacy Sherman

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.


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