The Future of Customer Service: How Generative AI is Changing the Game

by | Mar 12, 2023 | DoingCXRight®‬ Podcast | 0 comments

What Is Generative AI & The Link To Customer Experience?

Are you wondering how to leverage generative AI in business to enhance customer experiences and service agents? How can AI increase efficiency while maintaining empathetic human interactions?

Stacy Sherman and special guest, Even Kirstel, an expert analyst in disruptive technologies including generative AI,  w/ 550K followers, answer these questions and much more to help you achieve business success as technology is changing our experiences rapidly.

Getting educated and applying the latest generative AI and emerging technology developments is important to stay competitive. Yet, without losing the HUMAN HEART in business. You’ll learn how to merge it all from his episode.

What You’ll Learn:

  • What generative AI actually means in simple terms from an expert view.
  • Examples and use cases of leveraging generative AI in business to enhance customer experiences.
  • Future trends with Generative AI and applications to enhance employee and agent experiences and leading better engagement too.

And, Personal Stories Besides Generative AI and Emerging Technology

You’ll also hear Evan share why his passions, the best leadership advice received/given, advice he’d give to his younger self that may be useful to you, and fun facts.

Press Play ▶️ To LISTEN To Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Press Play ▶️ To WATCH On Youtube

About Evan Kirstil

B2B thought leader and top technology influencer with an aggregate social media audience of 470,000 people (350K Twitter, 54K LinkedIn and 70K Instagram followers, 3K Clubhouse).

He’s built an organic reach in the tens of millions, in just 10 years.

Named 4th Most Engaging Digital Marketer by Brand24

B2B tech brands like Intel, 3M, AT&T Business, Qualcomm, HPE, Telefonica, Samsung, Citrix and Ericsson hire him to help them to achieve massive visibility and scale, leveraging the power of social media in a variety of market segments including mobile, blockchain, cloud, 5G, HealthTech, IoT, AI, Digital Health, crypto, AR, VR, Big Data, Analytics and CyberSecurity. 

Learn more:

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

Master Your Customer Experience and Service Skills with Stacy Sherman

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.


Submit a Comment

Your email address will not be published. Required fields are marked *