What’s the best leadership advice you’ve ever received or given?
For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show’s renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost both your business growth and your personal development.
Inside this special episode, you’ll gain
- The crucial mindset shift that catalyzed their biggest career growth.
- The essential principles they pass on to rising talent.
- The game-changing perspective they wish they had adopted sooner.
- The practical steps they use daily to create a supportive team environment.
There are countless more actionable strategies shared beyond this show! While this episode is packed with wisdom, the full stories and in-depth advice are in the past 199 shows.
Listen and take notes, as you’ll find incredible wisdom you can apply today. Also, subscribe on your favorite channel to get notified of NEW episodes that will give you even MORE strategies to elevate your business and personal career too!
Leadership lessons you’ll hear that impact customer experiences and much much more:
🔥 Hear a leader confront the moment they realized their stress was damaging the team and what changed the very next day.
🔥 See how a skipped meeting exposed a deeper cultural issue most executives never notice until it’s too late.
🔥 Discover why a simple service recovery moved faster and cost less because one employee didn’t need permission.
🔥 Uncover the hidden reason teams deliver different experiences even when expectations look clear on paper.
🔥 Learn the ten-second habit that instantly shows whether a culture is based on trust or fear.
🔥 Notice how a late-night email quietly reshapes team behavior long after the sender goes to bed.
🔥 Question the belief that “quality” is a competitive edge and find out what customers actually prioritize.
🔥 Spot the subtle behaviors that eliminate employee creativity and what to change right now.
🔥 Hear the moment a comapny founder realized innovation dies the second comfort wins.
🔥 Test your own company’s experience by doing what almost no leader does: act like a real customer.
🔥 Trace loyalty back to its starting point and why onboarding decides the entire business relationship.
🔥 Catch the leadership signal employees interpret before you ever speak a word.
🔥 Identify the emotional skill that drives retention, performance, and customer trust.
🔥 Shift from managing tasks to removing obstacles and see how fast results accelerate.
🔥 Challenge your assumptions about what actually makes people go the extra mile.
and more!
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Who Is In This Milestone Episode:
This show brings together insights from many of the leading minds in CX, leadership, psychology, and service innovation who shaped the first 199 conversations.
I wish I could spotlight everyone, as I’m very grateful for each guest, but this would turn into a multi-hour special. So please know that I appreciate every person who has been on Doing CX Right® podcast since day one.
Featured guests on this show include:
Seth Godin • Shep Hyken • Daniel Pink • Wally Feresten • Jay Baer • Fred Reichheld • Rob Markey • Bob Burg • Greg McKeown • Eileen Brenner • Sam Brenner • David Avrin • Mark Sanborn • Brittany Hodak • Joe Calloway • David Singer • Jeannie Walters • Colin Shaw • Kerry Bodine • Jeanne Bliss • Lisa Ford • Mark Schaefer • Joe Pine • Bill Price • Katie Webb • Brian Elliott • Scott McKain • Jackie Yeaney • Josh Bersin • Tiffani Bova • Wendy Smith • Stephen Shedletzky • Sylvie di Giusto • Bill Staikos • Neal Schaffer • Daniel Goleman • Patrick McCullough • Dennis Snow • Neil Hoyne • Simon T. Bailey • Mauro Porcini • Laurie Guest • Cindy Gallop • Zach Picon • Nir Eyal • Sean Albertson • Neal Topf • David Allen • Blake Morgan • Marcey Rader • Michael B. White • Max Ball • David Wachs • Sean Hawkins • Jacqui Brassey • Michael Brenner • Sharon Weinstein • Miya Gray • Joel Block • Mark Stern • Catherine Sugarbroad • Dave Seaton • Jon Picoult • Greg Kihlström • Eric Skeens • Ryan Estis • Ian Golding • Jeff Toister • Matt Dixon • Annette Franz • Stan Phelps • Jim Tincher • Joey Coleman • Dan Gingiss • Miika Mäkitalo • Greg Melia
About Stacy Sherman:
Stacy Sherman is a professional speaker, advisor, and founder of Doing CX Right® consultancy, helping companies build unbreakable loyalty across customers, employees, and partners for lasting retention and growth. With 25 years at top companies, a Marketing MBA, and certifications in Journey Mapping and UX, she provides a proven, research-backed framework that drives real business impact. A trusted, award-winning CX leader, Stacy is recognized as a Top Global CX Guru and ICMI Top 25 Influencer (2021-2025). She continues to shape the future of CX through LinkedIn Learning courses, workshops, best-selling books, and her award-winning podcast, equipping professionals with the strategies to deliver measurable results, competitive advantage, and enriched experiences.
