What’s the best leadership advice you’ve ever received or given?
For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the most memorable and actionable leadership wisdom from the show’s renowned guests. Consider this a masterclass in leading with influence, featuring insight you can apply immediately to boost both your business growth and your personal development.
Inside this special episode, you’ll gain
- The crucial mindset shift that catalyzed their biggest career growth.
- The essential principles they pass on to rising talent.
- The game-changing perspective they wish they had adopted sooner.
- The practical steps they use daily to create a supportive team environment.
There are countless more actionable strategies shared beyond this show! While this episode is packed with wisdom, the full stories and in-depth advice are in the past 199 shows.
Listen and take notes, as you’ll find incredible wisdom you can apply today. Also, subscribe on your favorite channel to get notified of NEW episodes that will give you even MORE strategies to elevate your business and personal career too!
Leadership lessons you’ll hear that impact customer experiences and much much more:
🔥 Hear a leader confront the moment they realized their stress was damaging the team and what changed the very next day.
🔥 See how a skipped meeting exposed a deeper cultural issue most executives never notice until it’s too late.
🔥 Discover why a simple service recovery moved faster and cost less because one employee didn’t need permission.
🔥 Uncover the hidden reason teams deliver different experiences even when expectations look clear on paper.
🔥 Learn the ten-second habit that instantly shows whether a culture is based on trust or fear.
🔥 Notice how a late-night email quietly reshapes team behavior long after the sender goes to bed.
🔥 Question the belief that “quality” is a competitive edge and find out what customers actually prioritize.
🔥 Spot the subtle behaviors that eliminate employee creativity and what to change right now.
🔥 Hear the moment a comapny founder realized innovation dies the second comfort wins.
🔥 Test your own company’s experience by doing what almost no leader does: act like a real customer.
🔥 Trace loyalty back to its starting point and why onboarding decides the entire business relationship.
🔥 Catch the leadership signal employees interpret before you ever speak a word.
🔥 Identify the emotional skill that drives retention, performance, and customer trust.
🔥 Shift from managing tasks to removing obstacles and see how fast results accelerate.
🔥 Challenge your assumptions about what actually makes people go the extra mile.
and more!
Press Play To WATCH On Youtube
Who Is In This Mileston Episode:
This show brings together insights from many of the leading minds in CX, leadership, psychology, and service innovation who shaped the first 199 conversations.
I wish I could spotlight everyone, as I’m very grateful for each guest, but this would turn into a multi-hour special. So please know that I appreciate every person who has been on Doing CX Right® podcast since day one.
Featured guests on this show include:
Seth Godin
Shep Hyken
Daniel Pink
Wally Feresten
Jay Baer
Fred Reichheld
Rob Markey
Bob Burg
Greg McKeown
Eileen Brenner- My Mom
Sam Brenner – My Brother
David Arvin
Mark Sanborn
Brittany Hodak
Joe Calloway
David Singer
Jeannie Walters
Colin Shaw
Kerry Bodine
Jeanne Bliss
Lisa Ford
Mark Schaefer
Joe Pine
Bill Price
Katie Webb
Brian Elliott
Scott McKain
Jackie Yeaney
Josh Bersin
Tiffani Bova
Wendy Smith
Stephen Shedletzky
Sylvie di Giusto
Bill Staikos
Neal Schaffer
Daniel Goleman
Patrick McCullough
Dennis Snow
Neil Hoyne
Simon T. Bailey
Mauro Porcini
Laurie Guest
Cindy Gallop
Zach Picon
Nir Eyal
Sean Albertson
Neal Topf
David Allen
Blake Morgan
Marcey Rader
Michael B. White
Max Ball
David Wachs
Sean Hawkins
Jacqui Brassey
Michael Brenner
Sharon Weinstein
Miya Gray
Joel Block
Mark Stern
Catherine Sugarbroad
Dave Seaton
Jon Picoult
Greg Kihlström
Eric Skeens
Ryan Estis
Ian Golding
Jeff Toister
Matt Dixon
Annette Franz
Stan Phelps
Tim Tincher
Joey Coleman
Dan Gingiss
Miika Mäkitalo
Greg Melia
About Stacy Sherman:
Stacy Sherman is a professional speaker, advisor, and founder of Doing CX Right® consultancy, helping companies build unbreakable loyalty across customers, employees, and partners for lasting retention and growth. With 25 years at top companies, a Marketing MBA, and certifications in Journey Mapping and UX, she provides a proven, research-backed framework that drives real business impact. A trusted, award-winning CX leader, Stacy is recognized as a Top Global CX Guru and ICMI Top 25 Influencer (2021-2025). She continues to shape the future of CX through LinkedIn Learning courses, workshops, best-selling books, and her award-winning podcast, equipping professionals with the strategies to deliver measurable results, competitive advantage, and enriched experiences.
