Bruce Tempkin, head of Qualtrics Experience Management (XM) Institute, explains 6 rules for leaders to “boost inertia” and radically improve customer service, employee satisfaction, and all human experiences at scale.
Bill Price, Best Selling CX Author, says “frictionless has become a strategic necessity.” What does frictionless mean? Why care? You’ll hear simple steps to remove customer pain points based on learnings from reputable brands.
Stacy Sherman & Annette Franz, author known for “putting the customer in customer experience” explain what it takes to create and sustain a customer-centric culture that is “Built to Win.”
Bob Thompson, Author, and CEO of CustomerThink Corp, explores customer-centric businesses and examines how they execute strategies and outperform competitors. It starts with being ‘Hooked On Customers.’
Advancing women’s leadership & pay equity significantly impacts retention and customer experiences. Listen to host Stacy Sherman and special guest Catherine Sugarbroad on Doing CX Right® podcast now.
Richard Owen, CEO at OCX Cognition and co-creator of the NPS system, and Stacy Sherman discuss how to achieve business growth and reduce customer risk BEFORE it’s too late. Listen to proven methodologies and controversial topics that get you thinking and doing CX differently.
Greg Melia, CEO of CXPA organization, and Stacy Sherman share valuable ways you can celebrate National CX Day and Customer Service week to show extra appreciation to customers, employees, and agents.
My Mom Eileen, one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent, shares leadership lessons to achieve goals no matter what challenges come your way.
Wendy Smith, Professor and Best-Selling Author of “Both/And Thinking” explains how to cope & thrive with multiple knotted conflicts happening at the same time for greater success in business and life.
David Allen, Best-Selling Author of “Getting Things Done: The Art of Stress-Free Productivity,” explains 5 core behaviors you need to do to get anything under control, stay productive, and relaxed for better work and life experiences
