Jeanne Bliss, 5-time Chief Customer Officer & author, provides actionable ways to become an unforgettable customer-centric company that customers continue to buy from and rave about to others
Joseph Michelli, Ph.D., author of ten business books, explains how you can achieve brand loyalty similar to reputable customer experience companies including Airbnb, Starbucks, Zappos, Mercedes-Benz, The Ritz-Carlton Hotel Company, and others.
Kerry Bodine, co-author of Outside In and a globally recognized customer experience expert, explains how to put the customer first and gain financial benefits by doing human-centered design and journey mapping the right way.
Allan Stein, Jr, who has worked with 2-time NBA Finals MVP Kevin Durant and other superstars, reveals leadership strategies that elite athletes use to perform at world-class levels that you can do to level up customer service experiences.
David Wachs, CEO of Handywritten, explains how to enhance and nurture customer relationships through a personalized tactic that really works for business growth and retention.
Bruce Tempkin, head of Qualtrics Experience Management (XM) Institute, explains 6 rules for leaders to “boost inertia” and radically improve customer service, employee satisfaction, and all human experiences at scale.
Bill Price, Best Selling CX Author, says “frictionless has become a strategic necessity.” What does frictionless mean? Why care? You’ll hear simple steps to remove customer pain points based on learnings from reputable brands.
Stacy Sherman & Annette Franz, author known for “putting the customer in customer experience” explain what it takes to create and sustain a customer-centric culture that is “Built to Win.”
Uncover five proven tactics that customer experience leaders use to dominate their industries. Stacy Sherman and Bob Thompson reveal how you can apply these strategies & outperform your competitors too.
Advancing women’s leadership & pay equity significantly impacts retention and customer experiences. Listen to host Stacy Sherman and special guest Catherine Sugarbroad on Doing CX Right® podcast now.
