There’s a common phrase, “Happy Employees Bring Happy Customers.” It is true because when people feel valued and
Want Happy Customers? Focus On Employees First
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Doing CX Right Blog
Company Culture & Employees
Yelp & SMS Turn Restaurants Experiences From Mediocre To Great
How many times have you gone to a restaurant that does not take reservations and felt frustrated about the wait time?
Why You Should Care About Employee Experience
Employee experience starts well before the employee signs on the dotted line. Consider that your candidates may already
Outside-In vs. Inside-Out Thinking
In the world of customer experience, what’s the difference between outside-in and inside-out? Learn the difference and why it matters.
How To Walk The CX Talk
According to Forrester, “84% of companies aspire to be customer experience leaders, but only 1 out of 5 deliver good or great CX.” Why is that? Having worked in the field and studied Customer Experience topics for many years, I can tell you how to be truly customer-centric and not just say it.
How To Infuse CX Into Your Company Culture
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
