How many times have you gone to a restaurant that does not take reservations and felt frustrated about the wait time?
Yelp & SMS Turn Restaurants Experiences From Mediocre To Great
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Doing CX Right Blog
Company Culture & Employees
Why You Should Care About Employee Experience
Employee experience starts well before the employee signs on the dotted line. Consider that your candidates may already
Outside-In vs. Inside-Out Thinking
In the world of customer experience, what’s the difference between outside-in and inside-out? Learn the difference and why it matters.
How To Walk The CX Talk
According to Forrester, “84% of companies aspire to be customer experience leaders, but only 1 out of 5 deliver good or great CX.” Why is that? Having worked in the field and studied Customer Experience topics for many years, I can tell you how to be truly customer-centric and not just say it.
How To Infuse CX Into Your Company Culture
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
