The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I’ve been interviewing people around the world
Doing CX Right BlogGuest CX Articles
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
Best in class brands succeed because they intentionally focus on the human and emotional elements of business. Read my interview
I reconnected with Stan Phelps as he was finishing his eighth book, Pink Goldfish - Defy Normal, Exploit Imperfection and Captivate Your Customers. I had a great conversation about proven steps to achieve an advantage in a competitive marketplace. An IBM Futurist,...