Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal education program can accelerate one’s knowledge. I began exploring academic programs that would expand my understanding of CX best practices as well as provide an opportunity to meet people across different industries who have instituted successful customer-centric programs at their workplace. After evaluating different schools, I ended up attending Rutgers University. Having completed the course and received my certification, I can confidently recommend Rutgers for several reasons:
- The class content is very relevant and applicable. I gained access to helpful tools that I was able to bring back to my job to make an impact. (See an example of Journey Mapping template that you can download for free and use right now)
- Classes are taught by top executives and leaders with CX expertise. The speakers all share meaningful examples that reinforce various lessons about customer experiences and how to apply best practices. While I increased my CX knowledge from all the modules taught, two sections that stood out most for me were about measuring customer experience and building a customer-centric organization. I learned some new valuable techniques that enabled me to make an impact at my workplace through new projects and processes.
- The program offers much flexibility. I took the Rutgers course online, which I found very convenient as it did not require my missing meetings during the workday. Many friends chose the in-person classroom option and enjoyed it just as much as I did for other reasons. Having compared notes, we learned the exact SAME information and had the same project work to complete. No matter which path you choose, I recommend forming a group with the online and off-line attendees similar to what I coordinated as the discussions reinforce the material learned. Rutgers is very supportive in providing networking opportunities during and after the courses is over. Take advantage of the connections and knowledge sharing.
- It is a real, university-backed program – not a seminar or conference. I know first hand that the Rutgers program makes a difference on my resume as it was brought up by hiring managers when I was interviewing last summer.
If you are interested in learning more about my personal experience with the program, feel free to contact me any time. You can also learn more about the course by viewing the CX Brochure and 2019 class schedule on Rutgers website.
DoingCXRight readers can SAVE 20% off the total tuition cost for the Customer Experience certification class as well as other career-enhancing programs, i.e. Cyber Security, Design Thinking, and Big Data. Simply SIGN UP for our free blog to get the unique promotion code and then use it anytime when registering for classes.
*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.