What can energy suppliers and utilities learn from leading tech firms about the customer experience? Consumers are expecting the same speed and clarity of service and vendor responsiveness from their utilities providers as they experience with their online shopping, taxi bookings and fast food orders. There are clear steps that Energy & Utilities companies must take to improve customer experiences (CX), which we discuss on the Mindfuel podcast.
Even if you work in a different industry, the customer experience best practices and methodologies shared will benefit you because at the end of the day, people buy from people they like and trust. It goes beyond price, as you’ll hear me emphasize when talking about Doing CX Right.
LISTEN TO MINDFUEL PODCAST below:
Please tell me what you think after listening to the show. Is there anything you’ll do differently to better serve customers having heard actionable CX tips and recommendations?
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*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.