Creating great customer experiences (CX) is a top priority for many companies, but HOW TO DO THAT is often the tricky part. I had the honor of joining a LinkedIn Live session hosted by Gabe Larsen, VP at Kustomer. You will gain value from listing to our discussion about employee experiences, leadership and related topics that directly impact customer experiences.
Vikas Bhambri from Kustomer also joined our CX discussions.
during the interview, we speak about CX Topics including:
- Why employee engagement matters, and how does it ultimately drive amazing customer experiences?
- What is wrong with the way people are currently thinking about customer experience today.
- How do you define CX?
- How do you define employee experience?
- Why measure and manage both the employee and customer experience together?
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*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.