Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®…which is fueled by valued, appreciated employees.
You’ll learn proven best practices from Stacy Sherman and featured guests (Authors, CEOs, Admirable Leaders) about:
- Differentiating brands through experiences vs. price
- Keeping customers from going to competitors
- Instituting measurements for accountability
- Gaining customer advocates who refer your brand
- Increasing employee engagement & brand trust
- Building and sustaining a customer-centric culture
- Leading with a heart while maximizing profit
DoingCXRight® Podcast is not all business and customer service topics. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to think and do differently and show up as your best self every day.
Links to Popular Doing CX Right Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green
Most Recent Episodes (Audio and Video)
Dollars and Sentiment: Measuring the Real Value of Customer Emotions
Many business leaders overlook emotional connection. Stacy Sherman and Patrick McCullough, President of Hallmark Business, show how it drives revenue—and why it belongs in your customer experience strategy. Listen to podcast now.
Both/And Thinking: Breakthrough Solutions To Solve Toughest Customer Problems
Transform conflicts into breakthroughs. Get powerful strategies from Stacy Sherman and Professor Wendy Smith to navigate complex customer problems and drive innovation in business.
Why Customer Experience Is Failing—And How To Do It Right
Customer Experience (CX) is in every mission statement—yet rarely in practice. Stacy Sherman and Sean Albertson reveal what’s going wrong behind the scenes and how to change it.
The Hidden Cost of Executive Escalations And How to End It
When experiences go wrong, customers escalate to executives and damage your brand in public. Stacy Sherman shares how to fix root causes fast—before they cost you revenue.
Keeping Customer Support Human In An Automated World
Everyone says "Happy to Help" but few deliver. Stacy Sherman and Priscilla Brooke reveal proven tactics to build Human-Centered Customer Support and stand out in an AI-driven world.
AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI
AI voice agents are already on the front lines of customer experience — translating, troubleshooting, and learning from every call. But here's the twist: the real ROI isn’t in automation. It’s in how you design the experience. Stacy Sherman and Richard Lin reveal the high-stakes decisions that turn voice AI from a cost-saver into a brand-builder.
Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
Creating WOW Moments by Simply Being Human
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
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Creating Awesome Customer Experiences By Design
Many companies want to use customer experience, but are they really embracing its essence? Businesses often think it is about customers being happy in terms of ‘customer satisfaction.’ The point is really customer experience is about much more than satisfaction. To...
How To Differentiate Brands By DoingCXRight®
Stacy Sherman explains how & why customer experience provides a competitive edge & easy ways to differentiate brands
Digging Deep Into Customer & Employee Experience Management
Customer Experience education is finding its way to universities, and I love it. I had the opportunity to be a guest on a podcast show hosted by Tom Dewitt, Director of CX at Michigan State University as well as
Tips To Win In Business & Life
Stacy joins Professor Pete Alexander, host of Winning In Business & Life podcast, to discuss thought-provoking questions at rapid speed. Listen and get inspired from conversations.
How To Balance Work & Mom Life During A Pandemic
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic
How to Humanize Business From The Inside
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
Women, Wine & Leadership
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Diving Deep on Voice of the Customer
Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important & how it can differentiate your brand? Amplified Customer
Transforming Business Through Happy Experiences
People are used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens.
Pros & Cons of Using NPS To Measure CX Success
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.