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How do top customer-centric brands gain and sustain a loyal following? What are they doing differently that you can replicate at your company? If you want answers to these questions, don’t miss this episode of the “Doing CX Right” podcast.
Host Stacy Sherman interviews author and solopreneur Dennis Geelen about his “Zero In” formula to grow a customer-centric brand that people love and crave. They discuss practical steps for improving customer experiences in innovative ways based on research and case studies which will help you take your business to the next level.
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About Dennis Geelen: Creating a Customer-Centric Brand
Dennis spent over 20 years in various corporate leadership roles in several industries.
Until, at the age of 43, he found myself laid off for the first time in my life. Disgruntled and determined, he decided to bet on himself and become a solopreneur.
Since then, he has:
– Built a successful consulting practice, ZERO IN, helping businesses become more customer-centric and innovative
– Written 4 business books including the best seller, THE ZERO IN FORMULA
– Released an Online Course by the same name
– Built a network on LinkedIn of over 13K connections
About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why/ Mission: Cultivating meaningful, authentic relationships and experiences so people have more fulfillment in business and life. Contact Stacy for DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.
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