I spoke to Diane Magers a few years ago and was immediately impressed by her Customer Experience knowledge and passion. Many people know Diane for her workshops, speaking engagements, and contributions from her past role as CEO of the Customer Experience Professionals Association.
My interview with Diane still leaves an impact on me as we share the same beliefs that best in class brands succeed because they intentionally focus on the human and emotional elements of business.
I hope you enjoy reading Diane’s take on everything CX as much as I did and that this article inspires you to take action. This is the year to be DOING CX RIGHT, not just talking about it.
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