The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why and How To Effectively Celebrate CX Day and Customer Service Week with Stacy Sherman
In this episode, host Stacy Sherman, a global speaker and CX expert, explores the powerful impact of CX Day and Customer Service Week. Unlike new technologies or flashy marketing, these annual events offer transformative opportunities to unite your organization and elevate your customer experience.
Stacy shares insights on how celebrating these occasions can redefine your company culture, align your team, and deepen customer relationships. You’ll also hear insights from her conversation with Greg Melia, CEO of the Customer Experience Professionals Association, about the origins and significance of this special CX occasion.
From heartfelt CEO messages to handwritten notes and social media highlights, discover cost-effective strategies to make CX Day and Customer Service Week truly impactful. Empower CX champions within departments, invest in ongoing training, and use real customer stories to inspire and build loyalty.
Remember, these events are more than just celebrations—they are opportunities to create a lasting, company-wide commitment to exceptional customer experiences.
Timestamps:
- [00:00:04] Welcome and Introduction
- [00:01:02] The Crisis and Opportunity in Customer Experience
- [00:02:18] The Importance of CX Day and Customer Service Week
- [00:03:17] Conversation with Greg Melia, CEO of CXPA
- [00:04:31] Strategies to Make CX Day Impactful
- [00:06:33] Formal Recognition Programs
- [00:07:40] Empowering CX Champions and Continuous Training
- [00:08:35] Feedback and Continuous Improvement
- [00:09:38] Transforming Company Culture
- [00:10:34] How to Reach Stacy Sherman to support your company culture initiatives
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About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker and advisor author of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.
Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.
Keyword themes: Doing CX Right podcast business customer service sales customer experience CX Day Customer Service Week. CXPA