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4 Best Practices For Doing Customer Service Right

4 Best Practices For Doing Customer Service Right

by Stacy Sherman | Aug 20, 2021 | Contact Center

Considering it is less expensive for companies to keep a current customer than to acquire a new one, it is essential for businesses to deliver exceptional customer service and support at the moment people need it. While providing help is not a novel concept, many brands fail to do it (more…)

A Case of Doing CX Wrong

A Case of Doing CX Wrong

by Stacy Sherman | Jul 30, 2018 | Contact Center

It boggles my mind when great brands make bad decisions that directly impact customer experiences. I encountered a situation that clearly demonstrates an example of Doing CX incorrectly. Continue Reading →

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