Digital Transformation and Customer Experience Innovation Lessons
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Stacy Sherman and Dr. Joerg Storm, Digital Transformation Leaders, discuss the power of digitalization on customer experiences.
You’ll hear the secrets to success as they explore strategies for setting clear goals, making informed technology investments, and truly understanding customer needs in order to enhance experiences.
They dive deep into emerging tech trends, such as virtual and augmented reality, AI tools, and voice recognition, providing real-world examples of how these innovations are shaping the customer experience landscape. Take notes as you’ll learn a lot to advance your understanding of digital transformation, customer service experience, and future possibilities.
What You’ll Learn About CX and Digital Transformation
- What does customer experience mean?
- What is Web3? And why should people get educated now?
- Digital transformation trends (see chart) and customer experience impacts.
- The best leadership advice given/received.
- Most important takeaway for leaders to know and apply for long-term success.
- Advice to younger 20-year-old self
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About Dr. Joerg Storm: Digital Transformation and CX Innovation
An accomplished Digital Transformation leader with a 20-year global track record in implementation, innovation, entrepreneurship, and leadership. He’s passionate about bringing a human touch to technology while empowering people and embracing cultural diversity.
Dr. Joerg has led multicultural teams of 250+ people and served millions of customers with 400+ systems across Japan, China, Germany, Taiwan, and Hong Kong. He strives to create a global impact by understanding and appreciating different cultures. His strong strategic focus and people-centric approach have enabled him to spearhead digital transformations at an OEM, start-ups, and M&As.
Similarly, he believes that technology architectures, such as cloud infrastructure, complex SCM, production landscapes, Robotic Process Automation, Big Data, Analytics clusters, and Omni-Channel customer experiences, is the key to success in the digital age.
With a Ph.D. in Economics and International Management, PMP certification, and IMD Digital Transformation Graduate credentials, He is well-equipped to lead digital transformations that create a lasting impact.
Learn more on LinkedIn
About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why/ Mission: Cultivating meaningful, authentic relationships and experiences so people have more fulfillment in business and life. Contact Stacy for DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.