Doing Digital Transformation Right: The Merge of Humans and AI Bots

Doing Digital Transformation Right: The Merge of Humans and AI Bots

Digital transformation is affecting how we provide customer experiences in new ways.

I have many questions lately and I bet you do too, about co-existing with AI robots. Will there be more collaboration between the two in the future or competition? 

Will emerging technology lead to job displacement and/or new job opportunities?

What is the future of work, or is the future now as we’re already using wearable devices, blockchain, Chat GPT, and more?

I’m bringing you an expert on these topics. His name is Marcell Vollmer, a digital transformation executive who has worked at many reputable brands like Boston Consultant Group, SAP, and more in the digital space. He is brilliant.  You will likely need to listen to this podcast twice to understand what he says and the lessons from both of our stories.

Bottom line: We have an opportunity to test and learn right now and improve customer service experiences like never before. If you want to learn how to thrive in a world filled with human hearts and robots, this episode is for you.

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Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
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About Marcell Vollmer

Marcell Vollmer is Chief Executive Officer at Prospitalia Group. Before that, he was a Partner & Director at Boston Consulting Group (BCG) with over 20 years of experience developing and implementing procurement, supply chain, finance, shared services, and digital transformation strategies across industries globally.

Before joining BCG, Marcell was Chief Innovation Officer at Celonis, the world’s leading process mining software company. He supported customers and partners in developing and executing digital transformation initiatives. Marcell brings more than 15 years of successful digital transformation and procurement optimization experience gained at SAP in various roles as Chief Digital Officer, Chief Operating Officer, Chief Procurement Officer, and Senior Vice President at SAP. He has also managed various strategy & implementation projects at PA Consulting Group as well as at DHL Express.

Marcell is a wanted speaker at conferences and an active social media influencer with more than 90k followers on Twitter and 50k followers on LinkedIn.

Marcell earned his PhD in Economics from the University of Hamburg in Germany.

Connect with Marcell: Linkedin.  

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.