How to Design Effortless Customer Experience and Remove Roadblocks
Are complex processes hindering your ability to deliver exceptional customer service?
In this week’s podcast episode, host Stacy Sherman and author Greg McKeown dive into the power of simplifying work for better outcomes. They discuss creating effortless experiences and highlight reducing complexity through the lens of Amazon’s customer-centric case study. Learn the critical importance of aligning solutions with actual customer needs and the necessity of validating assumptions directly with consumers to drive impactful results without burnout. Embrace effortlessness in leadership to foster relationships that yield significant returns.
Show Topics and Customer Experience (CX) Takeaways:
- How mindsets, not just individuals, can obstruct simplicity and productivity, and why being easy-going is not the same as being lazy.
- Why designing your life to achieve impactful results is key to avoiding burnout and maintaining success.
- The importance of validating simplicity with actual customers to ensure the effectiveness of designed customer experiences.
- The pivotal difference between perspective guessing and perspective getting, and our common overestimation in understanding customer desires.
- The source of inspiration for his book “Effortless” is how his daughter’s health crisis brought him to realize how radical gratitude can lead to a life of meaningful effortlessness.
- Simple solutions for a better customer experience by effortless design of products and services.
Timestamps
[00:00] Introduction
[01:05] The Discussion between fulfillment without burnout
[02:19] Greg’s advice to his younger self.
[04:19] The personal story behind Greg’s book ‘Effortless..
[05:02] Continuation of his daughter’s health struggles and the impact on their family.
[06:30] Radical gratitude and shifting towards a state of meaning amidst suffering.
[08:11] Concept of effortless living to a smarter way of life.
[09:09] E ffortless essential activities vs. challenging nonessential tasks.
[09:53] Debunking the myth of easy equals lazy.
[10:48] The concept of maximizing contribution without burning out.
[11:57] Ideas on designing in personal and customer experience.
Whether you’re a corporate leader, a customer service agent, or anyone aiming for simplicity in work and life, join host Stacy Sherman and Greg McKeown to gain powerful strategies for living and working smartly.
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About Greg McKeown:
Greg has written two New York Times bestsellers: “Essentialism: The Disciplined Pursuit of Less,” which has been voted by Goodreads as “The #1 Leadership and Success Book to Read in a Lifetime,” and “Effortless: Make It Easier to Do What Matters Most.” Together, they have been published in 37 languages.
McKeown is one of the most sought-after public speakers globally and has spoken to over 500 companies while traveling to more than 40 countries. His clients include Apple, Google, Microsoft, and Nike.
He hosts The Greg McKeown Podcast, ranked in the Top 5 of all Self Improvement podcasts (out of 11,000) and Top 10 in Educational podcasts (out of 30,000) on Apple Podcasts. Guests have included Harvard professor Arthur Brooks, Matthew McConaughey, Maria Shriver, John Hope Bryant, and Ariana Huffington.
His work has been covered in print media, including The New Yorker, The New York Times, Time, Fast Company, Fortune, Politico, Inc., and Harvard Business Review. It has also been featured on NPR, NBC, FOX, and multiple times on The Steve Harvey Show.
Find out more about Greg on his website! https://gregmckeown.com/
About Stacy Sherman: Founder of Doing CX Right®
Customer experience and marketing global keynote speaker, journalist, co-author of two books, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.
Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.
