Business and Life Experience Lessons From Mom

Business and Life Experience Lessons From Mom

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

In honor of my milestone 50th Doing CX Right podcast launch, I’m so excited to bring you an inspiring trendsetter. Meet my Mom Eileen. She’s one of the first women Options Traders on Wallstreet, a well-known Bridge and Backgammon player, and a true change agent by every definition of the word. She’s had to go ‘against gravity’ to achieve success and shares valuable leadership lessons to help you reach goals no matter what rejections and challenges come your way.

Show Topics Include:

  • Life growing up in the 1940 with parents who were ahead of their times
  • How women can thrive in business even when a minority in the room  
  • The importance of a support system, especially men in the workplace
  • Leadership advice. Hint: there’s plenty of room at the top
  • The bright side of rejection
  • Ways to gain confidence and a can-do mindset
  • Playing the game that has to be played to win
  • Advocating for what you need and turning a “no” response into “yes”
  • One key takeaway for improving experiences and having a more content life
  • Advice to younger 20-year-old self if you could go back in time
  • And more experience lessons from Mom

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If you like this, check out my article

“10 Leadership Lessons From Growing Up With A Wallstreet Mom”

Leadership Advice From My Wallstreet Mom- Eileen Brenner

 

About Stacy Sherman: Founder of Doing CX Right®‬

An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

10 Leadership Lessons From Growing Up With A Wallstreet Mom

10 Leadership Lessons From Growing Up With A Wallstreet Mom

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman
DoingCXRight on Google Podcasts with host Stacy-Sherman.
Doing CX Right on Listen Notes with host Stacy Sherman

Listen to interview featuring Mom Eileen: Doing CX Right Podcast Ep 50

Updated post in honor of my Mom’s 80th birthday on 4/1/2023.

April Fools Day (4/1) is a joke but my Mom’s experiences and stories are very real and worth sharing to help others. I hope you’ll watch my video or listen to podcast interview featuring my Mom.

 

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Family Background Information:

My Grandma, Dorothy, was a certified public accountant, which was rare at the time. While she is a role model in so many ways, I appreciate my Grandpa Phil, who supported her in getting educated and pursuing her passions while caring for her family. She might not have been as successful without his encouragement and reassurance.

Apples do not fall far from the tree. My Mom, Eileen, and her three sisters followed in my Grandmother’s footsteps. They were accountants too. Over time, my Mom and one Aunt left the field to pursue other passions while two continued as women leaders in their industry. My Mom found her way to Wallstreet and never looked back.

Visiting my Mom at the American Stock Exchange during my childhood years was a common occurrence. It was fun; however, I did not comprehend what she did for a living as an options trader or why she was yelling “buy, sell, puts and calls” while doing odd hand signals with others in the room. I also didn’t understand how she had a “seat” on the floor, yet I saw no chairs anywhere. While there was a lot that I didn’t grasp then, I saw and appreciated that my Mom was among the few women in the room. I also noticed that she wore a jacket color that signified prestigious status. (Interesting video about the history of trader jackets from Peco CEO). While I admire that my Mom had one of the “cool” jackets, it’s the fact that she earned her way to the top that impresses me most.

There are many stories to share from growing up with women leaders who were ahead of their times. The following is a summary of what I have learned to inspire you to pursue your passions no matter what.

 

10 Leadership Lessons to achieve goals even when roadblocks exist:

  1. Believe in yourself. When there is a will, there’s a way, even if you’re a minority in the room.
  2. Have a plan while open to detours, such as switching careers, to achieve more happiness.
  3. Take nothing personally, as my favorite book, The Four Agreements, explains. People may not welcome you with open arms. Kill them with kindness and proceed.
  4. Acknowledge negative emotions and then set them aside. As the author, Susan Jeffers, says, “Feel The Fear and Do It Anyway.”
  5. Focus on relationships and strengthen your network. Express appreciation to everyone who helps along your journey.
  6. Establish and lean on your tribe to elevate confidence. A support system makes a huge difference.
  7. Be a change agent. Trust that everything is possible over time. (You’ll need #7)
  8. Adapt to the times. While my Mom is no longer at the American Stock Exchange (it closed), she leverages technology and trades online from home.
  9. Use your expertise to help others. My Mom teaches people how to succeed as a Stock Options Trader and other hobbies that she’s mastered.
  10. Know what you are good at and stick with it. My Mom excels in Math, contributing to her success in Accounting, Stock Options trading, Bridge, Backgammon, Blackjack, and other strategic games.

Watch Interview To Hear Inspiring Stories & Leadership Lessons.

Show Topics Include:

  • Life growing up in the 1940 with parents who were ahead of their times
  • How women can thrive in business even when a minority in the room  
  • The importance of a support system, especially men in the workplace
  • Leadership advice. Hint: there’s plenty of room at the top
  • The bright side of rejection
  • Ways to gain confidence and a can-do mindset
  • Playing the game that has to be played to win
  • Advocating for what you need and turning a “no” response into “yes”
  • One key takeaway for improving experiences and having a more content life
  • Advice to younger 20-year-old self if you could go back in time
  • And more experience lessons from Mom

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Contact me if you have an inspiring story to tell about being a change agent and success tips for others.