What is company culture, why is it important and how does customer experience play a role? According to Webster, it is “the set of shared attitudes, values, goals, and practices that characterizes an institution or organization.” Culture is very important because it impacts Continue Reading →
Stay up to date about customer experience
Learn How to Humanize Business & Differentiate Your Brand Beyond Price. Sign Up For My Newsletter to Receive Useful Tips & Resources. You’ll Get Instant Access to My White-Paper About Going From CX Novices to CX Expert.