Affordable Customer Service Strategies: Classroom to Startup Business

Affordable Customer Service Strategies: Classroom to Startup Business

by | Apr 22, 2024 | DoingCXRight®‬ Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

 

What role does academia play in shaping customer experience?

How does CX impact the education industry?

How can entrepreneurs implement successful corporate customer service strategies with fewer resources?

This episode provides actionable answers from Stacy Sherman and Dr. Monica Amadio, including how to foster meaningful customer relationships, cultivate resilience, and leverage strategic communication effectively.

Furthermore, you’ll learn how AI and technology can transform education and customer service while maintaining human connections. They share perspectives on recognizing individuals, transitioning from corporate to customer-centric small businesses, and enhancing customer experience through technology without sacrificing personalization.

An important takeaway: Doing CX Right doesn’t require a massive budget; it’s about mastering the fundamentals for significant impact.

10 Customer Service Experience Strategies & Tactics Discussed:

1. Embrace technology to make education accessible, particularly for underserved communities.

2. Focus on the positive impacts of AI and tech in the classroom, ensuring ethical standards are met.

3. Learn student and customer names to build meaningful connections and enhance their experience.

4. Simplify customer experience strategies by honing in on individual stories and controls.

5. Support educators and staff vocally to inspire knowledge transfer and workplace readiness.

6. Improve communication skills to elevate service quality post-pandemic isolation.

7. Recognize individual contributions to foster a positive organizational culture.

8. Streamline operations to reduce student effort and prevent university switching.

9. Make feeling seen and heard a universal priority across all roles and industries.

10. Align support networks for entrepreneurs to bolster business success and service excellence.

Whether you are a business owner, Teacher, CX leader, or a marketing enthusiast, you won’t want to miss the customer experience leadership wisdom shared, as it may be your game-changer. 

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About Dr. Monica Amadio

A nationally recognized and board-certified educator with extensive startup and business management experience. A faculty member at Stockton University, her teaching and research focus on entrepreneurship and technology innovation. Dr. Amadio works with clients in training and workforce development worldwide. 

Learn more at drmonicaamadio.com

    About Stacy Sherman: Founder of Doing CX Right®‬

    Customer experience and marketing global keynote speaker, journalist, co-author of two books, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.

    Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.

    Learn More About Increasing Customer Loyalty.

    Watch Stacy Sherman’s Linkedin Learning Course‬.

    Customer service expert Stacy Sherman shows you how to foster a strong frontline worker experience so your agents and other staff can deliver value and engender customer loyalty.

    Learn how to identify challenges that impact frontline worker effectiveness.

    Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one.

    Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership.

    This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you’re focused on doing right by your teams and your customers.

    Linking agent experience to customer experience from Increase Customer Loyalty by Doing Agent Experience (AX) Right by Stacy Sherman

    Topics Discussed: Doing CX Right podcast

    customer experience, Watermark Consulting, author, speaker, CX advisory firm, radio DJ, artificial intelligence, choreographed experience, impressing customers, lasting impression, emotional impact, book and research, customer experience ROI, operating expenses, Customer Experience ROI Study, financial lift, wallet share, customer acquisition, Net Promoter Score, customer loyalty, customer compliments, brand obsession, emotional resonance, voice of the customer, customer surveys, customer behavior, leadership development

    The Zero-In Formula: Building A Customer-Centric Brand That People Crave

    The Zero-In Formula: Building A Customer-Centric Brand That People Crave

    by | Jun 11, 2023 | DoingCXRight®‬ Podcast

    Press Play ▶️ To LISTEN To Podcast

    Doing CX Right podcast show on Spotify with host Stacy Sherman
    DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
    Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
    Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

    How do top customer-centric brands gain and sustain a loyal following?  What are they doing differently that you can replicate at your company? If you want answers to these questions, don’t miss this episode of the “Doing CX Right” podcast.

    Host Stacy Sherman interviews author and solopreneur Dennis Geelen about his “Zero In” formula to grow a customer-centric brand that people love and crave. They discuss practical steps for improving customer experiences in innovative ways based on research and case studies which will help you take your business to the next level.

     

    5 Strategies You’ll Learn About Building An Innovative Customer-Centric Brand

    1. Talk to your customers:
      To understand your customers’ needs and preferences, talk to them directly. Ask for feedback, conduct surveys, and communicate regularly. Being a customer of your own product or service is also essential to understanding the customer journey and identifying areas for improvement.

    2. Foster a culture of innovation: Challenge your employees to think differently and do things differently by switching up meeting formats, encouraging diverse perspectives, and creating a culture of inclusion. Innovation thrives in diverse environments, and intentional inclusion is foundational to innovation.

    3. Design intentional customer experiences:
      Create customer experiences that are unique, memorable, and engaging. Validate them through customer feedback and iterate as necessary.

    4. Take risks:
      Don’t be afraid to try new things, even if they fail. Innovation often requires taking calculated risks and learning from failures.

    5. Build relationships:
      Building customer, employee, and partner relationships is essential to business success. Foster a culture of trust and transparency, and prioritize building long-term relationships over short-term gains.

    Jesse Cole, owner of the Savannah Bananas baseball team, is a prime example of the power of customer-centricity and innovation. By implementing transparent pricing, removing advertising from the outfield fences, and creating new rules to make the game more exciting, Cole turned the baseball experience upside down and achieved unprecedented success. Solopreneurs, small businesses, and startups can achieve sustainable growth and long-term success by implementing these strategies. 

    Listen to the show for more details to start and grow your customer-centric brand.

    Press Play ▶️ To WATCH On Youtube

    About Dennis Geelen: Creating a Customer-Centric Brand

    Dennis spent over 20 years in various corporate leadership roles in several industries.
    Until, at the age of 43, he found myself laid off for the first time in my life. Disgruntled and determined, he decided to bet on himself and become a solopreneur.

    Since then, he has:
    – Built a successful consulting practice, ZERO IN, helping businesses become more customer-centric and innovative
    – Written 4 business books including the best seller, THE ZERO IN FORMULA
    – Released an Online Course by the same name
    – Built a network on LinkedIn of over 13K connections

    Learn more on his website, LinkedIn

    About Stacy Sherman: Founder of Doing CX Right®‬

    Customer experience and marketing global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why/ Mission: Cultivating meaningful, authentic relationships and experiences so people have more fulfillment in business and life. Contact Stacy for DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.

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