Business Success Tips Based On 25 Yrs Of Marriage

Business Success Tips Based On 25 Yrs Of Marriage

Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years and want to inspire you to enrich connections with your partner, friends, colleagues, and customers too.  You may be wondering what does marriage have to do with business? My answer is a lot!There are many correlations because when employees feel satisfied, included, and cared for (like a happy spouse), they pay it forward. Their actions impact customer experiences and ultimately brand loyalty.

10 WAYS TO ENHANCE YOUR RELATIONSHIPS

  1. Show appreciation in big and small ways. People naturally do more for others when they feel valued. Say thank you often. Tell people how much they matter. Gratitude goes a long way.
  2. Listen intentionally. Concentrate on what people are verbally expressing as well as what they are NOT saying. Read between the lines and react appropriately.
  3. Pick your battles. Focus on your end game. Ask yourself: do I want a relationship or to be right? The answer will drive your actions.
  4. Practice radical acceptance. People will behave in ways that do not always make sense. Accept others for whom they are versus who you want them to be.
  5. Throw away perfection. It takes a lot of energy and often results in diminishing returns. Keep doing your best and accept flaws.
  6. Be forgiving. Mistakes will happen. Avoid fighting in public and whenever conflict happens, review lessons together to avoid issues happening again.
  7. Communicate. Let me stress this again. Communicate a lot! Pick up the phone more than emailing and texting as they often lead to misunderstandings.
  8. Celebrate not just Hallmark designated holidays. Create unexpected memorable Wow moments throughout the year.
  9. Don’t take things personally. As I’ve learned in the Four Agreements, people misinterpret stories and believe they are involved when that is not the case. Be mindful and avoid this habit.
  10. Present a united front. If you have kids, for example, show them what a good partnership looks like. The same is true with customers. Do not let different department goals get in the way of how the team shows up. Alignment is essential. 
Stacy Sherman Relationship Success Tips

#1 RELATIONSHIP KEY TAKE AWAY

 It’s easy to walk away and harder to stay when times are tough. Nothing forces us to keep a relationship alive and thriving. It must be purposeful and intentional, which means waking up each morning and being clear how you want to EXPERIENCE THE DAY with people you care about.  What you do today affects all your tomorrows!

I’m interested to know your views about creating and sustaining a long term relationship.  

If you like this article, please read my other one about the Four Agreements. It’s a life-changing book, which I have summarized for you. 

CX Leadership & Overcoming Diversity Challenges

CX Leadership & Overcoming Diversity Challenges

(Originally published in March 2019. Updated in 2020).
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation, including my own daughter, will have exponentially more opportunities to share their voice without judgments and have leadership positions across all industries.

Earlier in 2019, I was interviewed by my employer, Schindler Elevator Corporation, where there’s a low percentage of women working at the global company. There’s not much diversity in the industry, not just at Schindler. As you can imagine, it is challenging to be a woman leader where there are few females. Yet, I joined the organization believing that I could be a change agent and continue to help create a culture where employees feel valued and included. While this interview was originally published last year, it’s still relevant, and even more so right now.

MY GOAL FOR WRITING THIS ARTICLE:

1. TO ENCOURAGE PEOPLE, ESPECIALLY WOMEN, TO BUILD THEIR SKILLS & FOCUS ON A BOOMING CAREER LIKE (CX) CUSTOMER EXPERIENCE.

CX is not a fad. It’s here to stay and reputable companies are seeking expertise. Voxpro interviewed five women leaders who talk about the need for females in high-level customer-focused roles. I couldn’t agree more, and recommend reading the informative articles: “Why We Need More Women Leaders in CX.”

2. TO INSPIRE MORE THOUGHT DIVERSITY AND ENCOURAGE PEOPLE TO PURSUE THEIR PASSIONS NO MATTER WHAT!

I’ve learned a lot over the past 20 years working in large and small companies. I know first hand the challenges in pursuing a career while balancing parenthood. I am elated that more companies are committed to creating a culture where women matter and employee diversity is valued. I’m also grateful for many men who have supported women and have made a big difference in my life. (I wish that I could clone you.) Below is a recap from my interview in honor of International Women’s History Month. I hope it serves as inspiration for all my readers.

 

INTERVIEW RECAP:

Stacy Sherman Diversity & Inclusion Leader

Q: (Schindler) EXPLAIN WHAT YOU DO IN YOUR ROLE.

A: (Stacy) I’m the Head of Customer Experience (CX), leading a team to deliver great customer experiences fueled by motivated, engaged employees. My role includes establishing & implementing innovative Voice of Customer (VOC) initiatives that provide a deep understanding of how customers interact & feel across all touchpoints. I’m also leveraging data, including Voice of Employee (VOE) feedback, to enhance customer journeys, and collaborating with cross-team to “close the loop” resulting in record-high customer Net Promoter (NPS) scores.

Q: (Schindler) WHY IS GENDER EQUALITY IMPORTANT?

A: (Stacy) Gender equality is important because all people deserve access to the same resources and opportunities. If two individuals with similar skills &  education apply for the same job or promotion, there should be no difference in the evaluation process. Unfortunately, equality has not been the case over time and I’ve witnessed this. I am very glad there is now a cultural shift so that my kids benefit in positive ways.

Q: (Schindler) WHAT HAVE YOU OVERCOME TO GET WHERE YOU ARE TODAY?

A: (Stacy) I have overcome “inclusion” situations in past workplaces. For example, there’s been a multitude of times that I was not invited to all-male meetings, even when my level or related positions were in the room and topics pertained to my job. I’ve overcome challenges by communicating tactfully with people and articulating the value I bring, so they’d understand my perspective and need for inclusion. While self-advocacy is not easy, it is essential and a contributing factor for success. 

Q: (Schindler) WHAT WOULD YOUR ADVICE BE TO THE NEXT GENERATION OF WOMEN ASPIRING TO GET ADVANCE THEIR CAREERS?

A: (Stacy) I encourage everyone, especially women, to communicate openly and honestly, and deal with uncomfortable situations head-on versus an avoidance approach. Be impeccable with your words and choose the right moments to contribute. You have 2 ears and 1 mouth. Use them accordingly. Also, always be learning and advancing your skills through formal and informal education. I obtained my MBA years ago but continue to get certifications from prestigious institutions to sustain my position as a credible thought leader.

Q: (Schindler) WHAT HAS BEEN THE MOST PIVOTAL PIECE OF ADVICE YOU’VE RECEIVED IN YOUR CAREER?

A: (Stacy) There will ALWAYS be obstacles. Know what you can control and focus your time and effort on those things. People often say “No” without even thinking about situations, but there IS a path to “Yes!” Be creative and figure it out!

Q: (Schindler) DO YOU HAVE A FEMALE ROLE MODEL THAT HELPED YOU GET TO WHERE YOU ARE TODAY?

A: (Stacy) Executive Director Stacey Aaron-Domanico from my former job at Verizon, taught me about leadership and authenticity through her actions and words. We are still connected, and she inspires me to be amazing and genuine in everything I do.

WHAT ARE YOUR VIEWS ABOUT DIVERSITY & INCLUSION IN THE WORKPLACE?

Employee Satisfaction Starts With “Awake” Leaders

Employee Satisfaction Starts With “Awake” Leaders

I had the honor to join Cynthia James on her well-known inspiring show called, Women Awake. I admire Cynthia as a champion for change who awakens other leaders to express their full potential.

She’s spent over two decades in self-examination, higher education, and working with leaders around the world. She helps individuals searching for knowledge, wisdom, and techniques to bring their gifts to the world.

Her teaching and guidance correlate to my passions in creating better human experiences and workplace cultures where diversity of thought and inclusion are valued. I believe you’ll enjoy and learn from our conversations and gain useful tips to improve employee wellbeing and happiness, which in turn, impacts customer experiences. 

I’m interested to hear your thoughts about inclusion and diversity in the workplace. Which leaders stand out to you and why?

Read more about Diversity and Inclusion and ways to drive change here.