Demystifying AI: How Humans and Machines Can Work Together

Demystifying AI: How Humans and Machines Can Work Together

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Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Enhancing Customer Experiences with AI  

To help business leaders differentiate their brands, Stacy Sherman invites Kate Bradley Chernis, founder of Lately AI, to share insights on how artificial intelligence (AI) can complement human collaboration to exceed customer expectations.

During this podcast episode, you’ll hear them dispel fears and misconceptions about AI, emphasizing that it cannot replace the human element of emotional intelligence.

Kate also shares lessons learned from raising $3.4 million in funding for her AI platform and key lessons about business, leadership, and how to embrace AI and emerging technologies to boost results.


What You’ll Learn About Merging Humans and AI

Topics include:

  • What is artificial intelligence (AI)?
  • What challenges do businesses face when integrating AI technology into their customer experience strategies?
  • How does Lately AI use machine learning and natural language processing to improve customer experiences for businesses?
  • What is the best advice for entrepreneurs and business leaders who want to use technology to differentiate their brands and transform their companies?
  •  Why is emotional intelligence important in customer service, and how can companies develop this skill in their employees?
  • How can businesses balance the benefits of automation with the importance of maintaining a human touch in their customer interactions?
  • How have Kates’s experiences in radio and marketing influenced her approach to building AI technology for customer experience?
  • In what ways does Lately AI stand out from other generative AI companies in the market, and what are some of the benefits of their approach?
  • What are fun facts about Kate, the best leadership advice she ever received/given, and advice she’d give to her younger self if she could go back in time?

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About Kate Bradley Chernis:

How Humans and AI Can Work Together

Kate Bradley Chernis is the Founder & CEO of Lately.AI, an AI-powered content repurposing engine and a social media management, employee advocacy, and sales enablement syndication platform. Thanks to nine years of its own proprietary machine learning and natural language processing data, Lately is able to pinpoint the ideas, words, and phrases that will get any target audience to click, like or share. It also learns the unique voice of any brand or individual and transfers the style of that voice into social posts. Lately then splices up long-form text, audio, or video content into dozens of high-performing social posts – which include audiograms and video clips – based on your unique writing model.

As a former rock ‘n’ roll dj, Kate served 20 million listeners as Music Director and on-air host at Sirius/XM. She’s also an award-winning radio producer, engineer, and voice talent with 25 years of national broadcast communications, brand-building, sales, and marketing expertise. What she learned in radio about the neuroscience of music helps fuel Lately’s artificial intelligence.

Prior to founding Lately, Kate also owned a marketing agency that got Walmart a 130% ROI YoY for three years.

Learn more on her website, LinkedIn

About Stacy Sherman: Founder of Doing CX Right®‬

Customer experience and marketing global keynote speaker, journalist, co-author of two books, coach and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that produces profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications. Her Why/ Mission: Cultivating meaningful, authentic relationships and experiences so people have more fulfillment in business and life. Contact Stacy for DOING CX RIGHT, not just TALKING about it. Continue reading bio >here.