How To Be Customer-Centric (& not just say it)

by | Mar 28, 2020 | Featured Podcasts, Podcasts | 0 comments

It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the theme of Crack The Customer Code podcast. I had the honor to join Adam Toporek and Jeannie Walters to talk about our favorite topics.

In the CX episode, you’ll learn:

  • What Stacy does in CX and her main focus
  • How she uses a different angle to improve customer experience
  • How Stacy overcomes resistance and gets everyone on the same page to improve customer experiences
  • Ways to get everyone to understand the importance of CX metrics
  • How she took advantage of CX Day

It takes a whole village for CX to work!

 

Once everyone is accountable for the same objectives, that’s when the game changes.”

 

learn more about DoingCXRight

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

JOIN ME ON THE CX JOURNEY

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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