recently had the honor to join Cynthia James on her well-known inspiring show called, Women Awake. I admire Cynthia as a champion for change who
Employee Satisfaction Starts With “Awake” Leaders
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Doing CX Right Blog
Featured Podcasts
Driving Great Customer Experiences Through Employees (Podcast)
Creating great customer experiences (CX) is a top priority for many companies, but HOW TO DO THAT is often the tricky part. I had the honor of joining a LinkedIn Live
How To Be Customer-Centric & Not Just Say It (Podcast)
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community
Creating WOW Moments by Simply Being Human (Podcast)
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times bestselling author, and
