Journey Mapping is an important component of any CX practice. Stacy Sherman joins Chris Ward from MyCustomer on “Connecting The Dots”
Understanding Customers Through Journey Mapping
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Doing CX Right Blog
Featured Podcasts
Onboarding Customer & Employees The Right Way
Onboarding customers the right way matters as first impressions set the tone of how people think
Creating WOW Moments by Simply Being Human
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
Inspiring Women in Customer Experience
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
How To Elevate Your Brand As An Experience Maker
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company culture through engaged employees.
Engaging The Front Line To Deliver Customer Excellence
How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond
