Journey Mapping is an important component of any CX practice. Stacy Sherman joins Chris Ward from MyCustomer on “Connecting The Dots”
Doing CX Right BlogFeatured Podcasts
Onboarding customers the right way matters as first impressions set the tone of how people think
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company culture through engaged employees.
How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond