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About Jeff Toister:
An author, consultant, and trainer who helps organizations develop customer-focused cultures including creating customer service vision statements, employee engagement strategies, and service culture assessments. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. Learn more about Jeff: website, books, Instagram Facebook Twitter LinkedIn
About Stacy Sherman: Founder of Doing CX Right®
An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++. Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.